Call Center Associate

Company Name:
Koch Davis
Promptly answers and screens calls, with appropriate escalation as needed. Facilitates communication between team members, staff in the field, referral sources, vendors, physicians, facility staff and family members. Accurately communicates to family members appropriate expectations so the caller understands what to expect with respect to their concern or problem. Appropriately seeks guidance and direction from the triage RN or supervisors as needed in execution of clerical tasks. Documents all calls clearly and concisely including the reason for the call and all actions taken. Performs updates in the system to make sure patient information is current. This includes processing ADTs, inserting new patient referrals, checking for volunteers, ordering DME and others. Facilitates communication with the team or next shift.
Call center experience required. Great communication skills. Typing skills.
Not specified
A healthcare staffing company provides staffing, recruiting and job placement within the healthcare industry.

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