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Claims Supervisor

Company Name:
Acceptance Insurance
Interested in joining a dynamic company that is on the move?
Acceptance Insurance (NYSE: FAC) is a leading provider of personal automobile insurance and other related products. Headquartered in Nashville, TN, Acceptance markets its services through the Acceptance Insurance, Yale Insurance, and Insurance Plus brands. The company operates over 438 retail locations in 17 states. Our Corporate Headquarters are located in Nashville, TN with Claims Offices located in Nashville, TN, Chicago, IL and Tampa, FL. Our employee-agents exclusively sell insurance products either underwritten or serviced by us.
As a Team Member at Acceptance Insurance, you will be part of growing organization that continues to evolve and positively impact the lives of our customers. Acceptance Insurance offers a full line of benefits including: Health Insurance, Dental, Vision, Paid Vacation, Disability Insurance and Employer Matching 401(k) Program.
Acceptance Insurance is growing and we are expanding our leadership team. Currently seeking Claims Supervisors at the following office locations:
Nashville, TN
Lombard, IL
Tampa, FL

Responsibilities:
Supervise staff in accordance with company policies and procedures.
Supervise a team of First Party and Liability Adjusters handling automobile claims.
Provide direction on claims with regard to the investigation and evaluation of coverage, liability, bodily injury and damage evaluation and settlement authority.
Responsible for the administrative duties of monitoring attendance, personnel issues, performance evaluation, counseling statements and disciplinary action.
Audit claim handling processes. Recommend and coordinate needed changes based on process analysis.
Effectively handle and resolve consumer complaints and be able to effectively address adjusters who are the source of the complaint.
Develop, analyze, and prepare reports to submit to management on team performance.
Conduct interviews, hire new staff, and provide employee orientation.
Coach and provide career development advice to staff.
Track employee goals and conduct employee performance reviews.
Schedule and conduct staff meetings.
Responsible to meet department productivity and quality goals.
Communicate with other Supervisors and Managers.
Work with other departments to establish and maintain collaborative relationships toward achieving department and company goals.
Other duties as assigned.
Qualifications:
College degree preferred or relevant work experience.
3-5 years of related work experience within the insurance industry.
Advanced reading, writing, and arithmetic skills required.
Knowledge of claims processes, procedures, and technology. Experience in supervising project and team activities. Ability to read and interpret financial reports.
Strong leadership abilities and capability of maintaining a high level of respect from subordinates through leader mentoring and training.
Verbal and written communication skills.
Problem solving and organizational skills.
Work requires willingness to work a flexible schedule.

For immediate consideration, please click here to apply. For additional details, please contact the Corporate Recruiter - Cam Chittaphong at .

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