First Party Adjuster

Company Name:
First Acceptance
Acceptance Auto Insurance is a retailer, servicer and underwriter of non-standard personal automobile insurance based in Nashville, Tennessee. We currently write non-standard personal automobile insurance in 12 states and are licensed as an insurer in 13 additional states. Our Corporate Headquarters are located in Nashville, TN with Claims Offices located in Nashville, TN, Chicago, IL and Tampa, FL. As of January 1, 2014, we leased and operated over 350 retail locations, staffed by employee-agents.
Acceptance Insurance offers a full line of benefits including: Health Insurance, Dental, Vision, Paid Vacation, Disability Insurance and Employer Matching 401(k) Program.
As a Team Member at Acceptance Insurance, you will be part of growing organization that continues to evolve and positively impact the lives of our customers.
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Positon Summary:
Investigate, evaluate and conclude First Party losses. Requires an understanding of the auto insurance policy and the principles of coverage. Interaction with the customer will primarily be via telephone.
Ability to understand basic insurance concepts, policy language and basic coverage issues.
Ability to multi-task and maintain a high level of desk organization through maintaining diary, note pad and closing ratio per established goals.
Strong verbal communication skills.
Negotiation and problem solving abilities.
Highly motivated and able to maintain a positive attitude in a fast pace environment while providing excellent telephone customer service and low occurrence of complaints.
Recognize and refer all potential Subrogation and SIU claims.
Other duties as assigned.
College degree preferred or relevant work experience.
Basic reading, writing, and arithmetic skills required.
Computer literate with the ability to learn customer service software applications. Duties require professional verbal and written communication skills and computer proficiency.
Good telephone manner to enhance relationships with customers and agents.

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